Last updated December 01, 2023

This privacy notice for ZIYANG FREQTY MEDICAL EQUIPMENT CO., LTD. (doing business as Panda Scanner), including its affiliated company SUZHOU FREQTY MEDICAL TECHNOLOGY CO.,LTD ("we," "our," or "us"), describes how and why we might collect, store, use and/or share ("process") your information when you use our services, such as when you:

n Visit our website at https://en.freqtek.com, or any website of ours that links to this privacy notice

n Engage with us in other related ways, including any sales, marketing, or events

Questions or Concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at privacy@freqtek.com.

1. Information We Collect

Case Management: When you create a case, you need to fill in the patients name, age, gender, case information, doctors name, dental practices name so that you can carry out the scanning and design work.

Account Information: When you register or login to your account, you need to submit your account (either email or mobile phone number), country/region, user name, and password.

Report: You can compile specific patients information and patient clinical data into a report and generate a QR code to send to the patient for review, such a report may include oral health examination report and orthodontic simulation report.

2. How We Use Your Information

We process your information to provide, improve, and administer our services, communicate with you. We use your information for the following purposes:

Account Creation: We may process your information so you can create and log in to your account, as well as keep your account in working order.

Providing Services: To deliver the products and services you have requested.

Communication: To respond to your inquiries, provide updates on your orders, and solve any potential issues you might have with the requested service.

Improving Services: To enhance our products and services, and to develop new product features

Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing and Disclosure

We may share your information in specific situations described in this section.

Service Providers: Third-party service providers such as dental labs, dealers who assist us in delivering our products and services to you.

Affiliates: We may share information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under control with us.

Legal Compliance: When required to comply with legal obligations, respond to legal claims, or protect our rights.

4. Your Choices

You have the following choices regarding your information:

Access and Correction: You may request access to or correction of your personal information. Once you exercise the right to access or correct and we have confirmed your request, we will disclose to you the scope of personal information we collected about you, the specific purpose for which we collected your personal information, the sharing and disclosure of your personal information, and the relevant information you have requested or corrected.

Delete Personal Information: You may delete your account from our cloud platform. You have the right to request us to delete your personal information we have collected, subject to certain exceptions. Once you exercise the right to deletion and we have confirmed your request, we will delete or direct our service providers to delete your personal information from our records. Please note that we may deny your request if retaining the information is necessary for us to provide products and services you requested, perform the contract with you, detect, prevent, and respond to fraud, intellectual property infringement, violations of our contracts or agreements, violations of law or fulfill other legal obligations.

5. Retention of Your Personal Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. Security

We implement reasonable security measures to protect your information. We provide secure ways of accessing to the site. Only authorized personnel have access to personal information. We also conduct security and privacy training courses to enhance employee awareness of the importance of protecting personal information.

6. Cookie

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies typically contain identifiers, site names, and some numbers and characters. Cookies enable websites to store data such as your preferences.

We will not use cookies for any purpose other than those described in this policy. You have the right to manage or delete cookies according to your preference by changing your browser settings. You may clear all cookies saved on your computer, and most web browsers can block cookies. However, if you do so, you will need to change the user settings each time when visiting our website.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children, unless the information is collected under the consent of a parent or guardian or is legally collected by our clinic user and shared as a patient case via the Cloud Platform.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected with a revised effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: